Terms of service
Last updated: March 7, 2026
Welcome to RYO Silent Echo.
This website and the related online sales services are operated by Obreja Andrei Alexandru, with registered office at Viale Corsica 85 50127 Florence (FI), VAT no. IT02556480461, operating under the brand RYO Silent Echo.
In these Terms, the expressions “we”, “us”, “our” refer to Obreja Andrei Alexandru. The expressions “you” and “user” refer to anyone who browses the website, uses the services, or makes a purchase.
The website is hosted on the Shopify platform, which allows us to offer the online store and the related technical services. However, the purchase contract for products concluded through this website is between you and RYO Silent echo, unless otherwise indicated.
By accessing the website, browsing, placing orders, or using our services, you accept these Terms, as well as our Privacy Policy and the other notices referenced on the website, including the Return & Refund Policy.
If you do not accept these Terms, please do not use the website or the services.
1. Access to the website and account
To use this website and purchase our products, you must have the legal capacity to enter into binding contracts under the applicable law. If you are a minor, you may use the website only with the involvement and under the responsibility of a parent or legal guardian.
When you create an account or place an order, you agree to provide truthful, accurate, up-to-date, and complete information, including contact, billing, and shipping details.
You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account. We reserve the right to suspend or close accounts that are used in violation of these Terms or the applicable law.
2. Products and availability
We do our best to describe and represent our products as accurately as possible. However, the colors, materials, and visual appearance of the products may vary slightly depending on the device used, screen settings, and, where applicable, the natural handmade finish of the product.
All product descriptions, images, prices, and availability may be changed at any time, without prejudice to orders that have already been confirmed.
We reserve the right to limit purchasable quantities, suspend the sale of a product, or refuse orders that are unusual, fraudulent, or incompatible with retail sales intended for the final consumer.
3. Orders and conclusion of the contract
Submitting an order through the website constitutes an offer to purchase the selected products.
The automatic receipt of the order does not yet constitute acceptance. The contract is considered concluded only when we send you a confirmation of acceptance or, in any case, when the ordered products are shipped.
We reserve the right to refuse or cancel orders, even after they have been submitted, in the event of:
- product unavailability;
- obvious errors in the product data or price;
- suspected fraud or unlawful use of the website;
- orders placed for unauthorized resale purposes.
In the event of refusal or cancellation of an order that has already been paid for, we will refund any amounts already collected.
4. Prices, payments, and invoicing
Unless otherwise indicated, all prices published on the website are expressed in Euro and include VAT, where due. Any shipping costs, ancillary charges, or additional costs will be indicated before the final confirmation of the order, according to the applicable pre-contractual information.
You agree to provide complete and correct payment, billing, and shipping details and to update them, where necessary, so that we can correctly complete the transaction and contact you if needed.
Payments are managed through the methods made available at checkout. We reserve the right not to accept certain payment methods for technical, security, or fraud prevention reasons.
5. Shipping and delivery
Any shipping and delivery times indicated on the website are to be understood as estimates, unless otherwise specified.
We will not be responsible for delays due to force majeure, unforeseeable events, strikes, logistics blocks, customs delays, temporary unavailability of couriers, or other circumstances beyond our reasonable control.
If you purchase as a consumer, the risk of loss or damage to the products transfers to you when you, or a third party designated by you other than the carrier, take physical possession of the goods. If, instead, you appoint a carrier not proposed by us, the risk transfers when the goods are delivered to that carrier.
For further details on times, costs, served areas, and delivery methods, our Shipping Policy [LINK] also applies.
6. Right of withdrawal, returns, and refunds
If you purchase as a consumer, you may benefit from the right of withdrawal provided for by the applicable legislation for distance contracts, in addition to any improved commercial conditions that we may offer.
The conditions, terms, exceptions, operating methods, and refund times are governed by our Return & Refund Policy, which forms an integral part of these Terms.
Nothing in these Terms limits the mandatory rights to which you are entitled as a consumer under the applicable law.
7. Legal guarantee of conformity
If you purchase as a consumer, the products sold through the website are covered by the legal guarantee of conformity provided for by the applicable legislation.
In particular, for consumer goods, the seller is responsible for conformity defects existing at the time of delivery and that appear within two years from that moment, according to the terms, limits, and remedies provided for by law.
To exercise your rights in the event of a defective or non-compliant product, you can contact us using the contact details indicated in the “Contacts” section.
8. Intellectual property
All content on the website, including but not limited to texts, images, photographs, videos, logos, graphics, layouts, distinctive elements, designs, trademarks, trade names, and creative content, is owned by RYO Silent echo or by the respective rights holders and is protected by intellectual and industrial property laws.
Unless authorized in writing by the rights holder, any reproduction, distribution, modification, publication, transmission, commercial exploitation, or other unauthorized use of the website content is prohibited.
9. Third-party tools and services
The website may integrate or make accessible tools, applications, services, or content provided by third parties. Such tools or services may be governed by separate terms and conditions of the respective providers.
We do not continuously control third-party services and, except as provided by law, we are not responsible for their content, operation, or availability. The use of such tools is at your own responsibility and according to the terms of the relevant provider.
10. Links to third-party websites
The website may contain links to third-party websites, platforms, or content. Such links are provided for the user’s convenience.
We are not responsible for the content, security, availability, or practices of third-party websites, nor for any products or services purchased through such websites.
11. Privacy and personal data
The processing of personal data collected through the website takes place as described in our Privacy Policy.
By using the website, you declare that you have read the Privacy Policy. Some technical or infrastructural processing may involve Shopify and other providers acting according to their respective privacy roles and applicable conditions.
12. Reviews, feedback, and user-submitted content
If you submit reviews, comments, suggestions, images, ideas, or other content, you grant us a non-exclusive, free, transferable, sub-licensable license that may be used within the limits necessary for the publication, management, reproduction, adaptation, and promotion of the content itself in relation to the website, the products, and the brand services.
You remain responsible for the submitted content and declare that you have the necessary rights to share it. You must not submit unlawful, defamatory, offensive, misleading content, content that infringes the rights of others, or content containing malware.
We reserve the right to moderate, remove, or not publish content that we consider contrary to the law, these Terms, or the image of the brand.
13. Errors, inaccuracies, and omissions
Despite the care taken in managing the website, material errors, typos, inaccuracies, or omissions may occur in relation to descriptions, availability, promotions, shipping costs, or prices.
We reserve the right to correct such errors and, where necessary, to cancel or refuse orders affected by obvious errors, even after they have been submitted, in which case we will refund any amounts already paid.
14. Prohibited uses
You may not use the website:
- for illegal or fraudulent purposes;
- to violate third-party rights;
- to spread malware, viruses, or harmful code;
- to interfere with the security or proper functioning of the website;
- to collect personal data of other users without a legal basis;
- to carry out scraping, phishing, spam, or unauthorized access activities;
- to use the website in a way that is harmful to the brand, the platform, or other users.
In the event of a violation, we reserve the right to suspend or interrupt access to the website and services.
15. Suspension or termination of the service
We may suspend, limit, or interrupt access to the website or services, in whole or in part, for technical, security, maintenance, fraud prevention, or violation of these Terms reasons.
The termination of access to the website does not affect the rights and obligations that arose before the termination itself.
16. Disclaimers and limitations of liability
To the maximum extent permitted by law, the website and services are provided “as available” and “as is”.
However, nothing in these Terms excludes or limits:
- the mandatory rights granted to consumers;
- liability for wilful misconduct or gross negligence, where it cannot be excluded;
- liability for death or personal injury caused by our conduct, where applicable;
- the legal guarantee of conformity or other rights provided for by the applicable legislation.
Except as stated above and within the limits permitted by law, we will not be responsible for indirect damages, loss of profit, loss of business opportunity, service interruptions, or damages resulting from events beyond our reasonable control.
17. Indemnity
To the extent permitted by law and without prejudice to the limits applicable to relationships with consumers, you agree to hold us harmless from damages, costs, and third-party claims arising from:
- your unlawful use of the website;
- violation of these Terms;
- violation of third-party rights by you.
This clause does not apply in a way that reduces the mandatory rights of the consumer or creates imbalances contrary to the legislation on unfair terms.
18. Severability
If any provision of these Terms is deemed invalid, void, or unenforceable, that provision will be considered severable and will not affect the validity of the remaining provisions, which will remain fully effective.
19. Failure to exercise rights
The failure or delay in exercising a right provided for by these Terms does not constitute a waiver of that right.
20. Applicable law and competent court
These Terms are governed by Italian law.
If you purchase as a consumer, all mandatory rights to which you are entitled under the law of your country of habitual residence, where applicable, remain unaffected, as does any mandatory court jurisdiction provided for by consumer protection legislation. For consumers residing in Italy, for civil disputes relating to consumer relationships, the mandatory territorial jurisdiction is that of the court of the consumer’s place of residence or elected domicile.
If, instead, you act for professional or business purposes and therefore do not qualify as a consumer, any dispute will be submitted exclusively to the Court of Florence, unless otherwise provided by mandatory law.
21. Changes to the Terms
We reserve the right to update or modify these Terms at any time. The updated version will be published on this page with an indication of the last updated date.
The changes will take effect from the date of publication, unless otherwise required by the applicable law. We invite you to consult this page periodically.
22. Contacts
For questions, complaints, or requests relating to these Terms, you can contact us at the following contact details:
RYO Silent Echo
Viale Corsica 85
50127 Florence (FI) – Italy
Email: shop@ryosilentecho.it
VAT no. / Tax code: IT02556480461
